Vouchers for Quiet Moments

1. Seller

The seller of the value vouchers is Sonne Imberg GmbH, Imberg 12, 87527 Sonthofen, represented by the managing directors Elke Müller and Jörg Müller (Hotel Bergsonne Allgäu), telephone +49 8321 3360, e-mail lio@bergsonne-allgaeu.de, registered at the Amtsgericht Kempten under HRB 15583, VAT ID DE339725658.

2. Type and value of the vouchers

Value vouchers are offered as fixed amounts of 100 €, 150 €, 200 €, 300 € and 500 € and as a freely chosen amount between 100 € and 2.000 €. The voucher is issued for a euro amount and is not restricted to a particular room category, travel period or service; it can be used for overnight stays and all other services bookable at Hotel Bergsonne Allgäu, subject to availability.

3. Bonus

On every purchase amount the hotel grants a bonus of 15 %. The voucher value (credit) is therefore 115 % of the purchase price paid. Example: for a purchase price of 200 €, the voucher credit is 230 €.

4. Order and conclusion of contract

Orders are placed via the website bergsonne-allgaeu.de/gutscheine or, during a stay at the house, via the digital Maxibar. The purchase contract for the voucher is concluded when payment is completed; a separate confirmation by the hotel is not required.

5. Payment

Payment is made in full in advance via the secure payment processing of our payment provider, by credit card, Apple Pay or Google Pay. The voucher is only issued once payment has been received in full.

6. Delivery

The voucher is sent as a digital document (PDF with QR code) to the buyer's e-mail address given at purchase. On request, the voucher can bear the name of a recipient and a personal message; delivery directly to an e-mail address other than the buyer's is not currently provided for; in this case the buyer passes the voucher on to the recipient personally.

7. Redemption

The voucher is redeemed when booking by stating the voucher code. As the hotel's booking process does not currently provide for automated online redemption of vouchers, the hotel offsets the voucher manually against the guest's invoice when the code is stated. The voucher code must therefore be communicated when booking by e-mail to lio@bergsonne-allgaeu.de or at the latest before invoicing.

8. Partial redemption

If the voucher credit exceeds the invoice amount, only the required partial amount is offset; the remaining credit can be used for further stays until the end of validity. If the credit is not sufficient, the guest must pay the remaining amount.

9. Validity

For vouchers purchased via the website, validity begins on the date of purchase. For vouchers purchased via the Maxibar during a stay, validity begins only on the day of departure, as the account stored for the room is only charged on departure. In both cases validity ends on 31 December of the third year after the respective start date. An extension of validity is excluded, including against a fee.

10. Transferability

The voucher is transferable as a bearer instrument and can be passed on to third parties. On redemption, the hotel does not check whether the person redeeming it is identical to the original buyer.

11. Loss and misuse

The hotel is not liable for the loss, misuse or disclosure of the voucher code to third parties. A replacement voucher can only be issued on presentation of proof of purchase and at the hotel's discretion.

12. No cash payout

A cash payout of the voucher value or of any remaining credit is excluded. This does not apply where statutory provisions mandatorily require a (partial) payout.

13. Right to amend

The hotel may amend these voucher terms for vouchers sold in the future. For vouchers already issued, the terms applicable at the time of purchase continue to apply.

14. Final provisions

German law applies. The hotel is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded (purchase date of the voucher).

To exercise your right of withdrawal, you must inform us

Sonne Imberg GmbH (Hotel Bergsonne Allgäu) Imberg 12, 87527 Sonthofen Telephone: +49 8321 3360 E-mail: lio@bergsonne-allgaeu.de

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we must reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

Expiry of the right of withdrawal for vouchers

Insofar as you have expressly agreed, before the end of the withdrawal period, that we begin performing the contract before the withdrawal period expires (for example by sending the digital voucher to you), and you have confirmed your knowledge that by giving this consent you lose your right of withdrawal as soon as we have fully performed the contract, your right of withdrawal expires accordingly. If no such consent has been given, your right of withdrawal remains during the fourteen-day period as long as the voucher has not yet been (partially) redeemed. If the voucher has already been partially redeemed within the withdrawal period, the right of withdrawal expires with regard to the amount already redeemed.

Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and send it back.)

To: Sonne Imberg GmbH (Hotel Bergsonne Allgäu), Imberg 12, 87527 Sonthofen, e-mail: lio@bergsonne-allgaeu.de

• I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following value voucher:
• Voucher code / order number: ____________
• Ordered on: ____________
• Name of consumer(s): ____________
• Address of consumer(s): ____________
• Signature of consumer(s) (only if notified on paper): ____________
• Date: ____________

(*) Delete as appropriate.

This information supplements the general privacy policy of Sonne Imberg GmbH (bergsonne-allgaeu.de/datenschutz) with the specifics of voucher processing. The controller is Sonne Imberg GmbH, Imberg 12, 87527 Sonthofen, lio@bergsonne-allgaeu.de.

When a value voucher is purchased, we process the following data: e-mail address and, where applicable, name of the buyer, the selected voucher data (amount, voucher code, purchase date, validity), optionally the name of the recipient and a personal message, as well as payment processing via our payment service provider. Processing is carried out to perform the purchase contract (Art. 6(1)(b) GDPR) and to comply with retention obligations under commercial and tax law (Art. 6(1)(c) GDPR).

Payment data is processed exclusively by our payment provider; we do not receive complete card data. Payment data of a Maxibar purchase during the stay is assigned to the guest account stored for the stay.

The voucher and purchase data are stored for the duration of the statutory retention periods (as a rule ten years after the end of the calendar year of issue). In all other respects, the data subject rights (access, rectification, erasure, restriction, objection, data portability, complaint to a supervisory authority) apply as described in the general privacy policy.