Are you a “Dinosaur”?
Are you a “Dinosaur”?
About digital evolution, the longing for a key, and why honesty is sometimes the best service.
Do you still remember the feeling of approaching a heavy wooden reception desk? A friendly smile, a real key on a weighty fob, and the phrase: “It’s lovely to have you here, I’ll show you to your room.”
We love that nostalgia. But the hotel world is changing rapidly. Here at our hotel, we are embracing new, digital paths: check-in via smartphone, digital guest directory, smart door locks, and communication via browser. For some, this is pure freedom – for others, it’s sheer horror.
When it comes to digitalization, do you sometimes belong to the “dinosaur” faction? And we don’t mean that in a bad way at all! Today, there are guest groups who can’t cope with a purely digital concept – or simply don’t want to, because they are looking for a break from screens during their vacation.
The problem? Online travel agencies (OTAs) like Booking.com or Expedia only spit out standardized, lifeless texts when booking. The fact that we are a modern, digitally focused hotel often gets completely lost in the fine print.
That’s why we at Bergecho are speaking plainly. If you find that digital progress spoils your vacation mood, we have some very pragmatic behavioral tips for you here.
3 Survival Tips for “Digital Skeptics” at our Hotel
1. The “Pre-Check” (The most important step)
When you receive your booking confirmation, ignore the standard text from the booking portal for a moment. Look directly at our website or the email you received from us personally. It’s best to download the necessary apps or QR codes at home in your familiar Wi-Fi. If you practice relaxed on the sofa, you won’t break into a sweat in front of the hotel room door.
2. Take the plunge (Asking helps!)
Just because our concept is digital doesn’t mean we’re robots. If your smartphone acts up or you don’t know what to do: Talk to us or use our support hotline. We don’t bite – we’ll be happy to show you how it works. Sometimes all it takes is a little push, and the digital door opens as if by magic.
3. Take a deep breath
A digital check-in is not an intelligence test. If it doesn’t work the first time, it’s usually due to a bad internet connection or a small system hiccup. Stay relaxed. Your vacation starts right now – even if the smartphone needs two tries.
The most honest option: Perhaps another hotel suits you better?
We must and want to be honest with you: Our concept is digital and will remain so. We have deliberately streamlined the classic processes to offer you maximum independence.
However, if the thought of online forms, digital keys, and the lack of a 24-hour reception gives you a stomach ache, that’s perfectly fine. Vacation should be relaxation, not a stress factor.
Our very honest recommendation: If you need personal, analog service, a chat at the reception, and the classic metal key for your well-being, a traditionally run hotel is probably the better choice for you.
It does neither you nor us any good if you have to “struggle” through your stay. There are fantastic hotels in the region that celebrate precisely this classic service. When booking next time, specifically look for terms like “24-hour reception” or “classic check-in” on the portals.
Conclusion: To each their own
Digital evolution does not stop at hotels. We love our new concept and know how much freedom it offers. But we also know that you can’t turn dinosaurs into tech fans overnight.
Whether you dare to take the digital leap with us or opt for analog coziness: The main thing is that you enjoy your time in the mountains!
